Frequently Asked Questions
1. Where do I purchase a course manual?
If you would like to purchase a course manual from our office, please call (518) 601-0010 to reserve your copy. Supplies are limited -- all students must call to reserve a manual. This is a $40 cost.
2. Do you have any discounts?
To show our appreciation and support, active US military personnel are entitled to a 5% discount. This discount is automatically applied. We are grateful for what you’re doing for our country.
3. What is your no-show policy?
Any student who does not contact us to cancel their course or does not show up for the course will forfeit all fees paid. Please contact us if you have any questions at all regarding this policy.
4. What do I do when my card expires?
It is recommended that any student with an expired card take the full provider course. However, you do have the option of taking the renewal course under the provisions set forth by the American Red Cross and American Heart Association’s Expired Card Protocol if your card is expired less than 6 months. The provisions are as follows:
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• You are responsible for the full provider fees
• You must present your expired card at the time of class
• You must complete all written and skills test with a passing grade on your first attempt. Remediation is not an option. If you do not pass the testing on the first try, you will be required to take the full provider course at an additional fee.
Refund Policies
The Adirondack Emergency Training Academy, LLC. reserves the right to update or modify these terms and prices at any time without prior notice.
If you have taken the course, a refund will not be issued.
If you cancel within 30 days of the course, only a 50% refund will be issued.
If you cancel within 10 days of the course, only a 25% refund will be issued.
Once the course has begun, no refunds will be given. Please note that if you are rescheduled, refunds will not be accepted until a rescheduled date is set.
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​Refunds will be processed within 10 business days upon approval and will be issued after 30 days from the approved request via mailed check.
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Please note that a no call, no show does not qualify a refund of any kind.